Illuma Behavioral Health ("we," "us," or "our") operates the website illumabehavioralhealth.com. This Privacy Policy describes how we collect, use, and protect information you provide when you visit our site or submit an inquiry through our contact forms.
By using this website, you agree to the practices described in this policy.
1. Information we collect
We collect information you voluntarily provide through our website contact and inquiry forms, including:
- Your name and email address
- Your phone number (optional)
- Your state of residence
- Your preferred service format
- Any information you choose to include in a free-text message field
We do not collect payment information, social security numbers, insurance information, or clinical or diagnostic information through this website. Information submitted through our forms is pre-intake inquiry information only and does not constitute a clinical record.
2. How we use your information
We use the information you submit to:
- Respond to your inquiry about our services
- Determine whether our services may be a good fit for your needs
- Schedule an initial consultation if appropriate
- Add you to a waitlist for services that are not yet available, if you have requested this
We do not use your information for automated decision-making, profiling, or any purpose unrelated to responding to your inquiry.
3. Sharing of information
We do not sell, rent, or trade your personal information to any third party.
We may share your information with:
- Our email service provider, solely for the purpose of delivering your inquiry to us
- Other members of the Illuma Behavioral Health team, on a need-to-know basis for the purpose of responding to your inquiry
We will not share your information with any other third party without your explicit consent, except as required by law.
4. Cookies and tracking
Our website may use cookies or similar technologies to support basic site functionality. We do not use cookies for advertising or cross-site tracking purposes.
5. Data security
We take reasonable steps to protect the information you submit through this website. Inquiry forms are transmitted via encrypted connections (HTTPS).
However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of information submitted through this site, and submission of an inquiry is at your own risk.
We retain inquiry information only as long as necessary to respond to your request or to comply with applicable legal obligations.
6. Your rights
You have the right to:
- Request access to the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw any consent you have given
To exercise any of these rights, contact us at info@illumabehavioralhealth.com. We will respond within a reasonable timeframe.
7. Children's privacy
This website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through this website. Inquiries submitted on behalf of a minor child must be submitted by a parent or legal guardian.
If you believe a child under 13 has submitted personal information through this site, please contact us at info@illumabehavioralhealth.com and we will take steps to remove it.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of this website after any changes constitutes your acceptance of the updated policy.
9. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Illuma Behavioral Health
info@illumabehavioralhealth.com